Privacy Policy – Bellamira
Last updated: 7 February 2026
At Bellamira we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website bellamira.co.nz, place an order, or contact us.
1. What personal information we collect
We collect only the information we need to provide our products and services. This may include:
- Name
- Delivery and billing address
- Email address
- Phone number
- Payment information (processed securely by our payment provider – we do not store full card details)
- Order details (what you purchased, size, colour, etc.)
- Any messages or comments you send us (e.g., through contact form or email)
We may also collect:
- Device and browser information (IP address, browser type, operating system) for website analytics and security
- Cookies and similar technologies (see our Cookie Policy below)
We do not collect sensitive information (e.g., racial/ethnic origin, health, political opinions).
2. How we collect your information
We collect information when you:
- Place an order
- Create an account (if you choose to)
- Fill out a contact form or email us
- Browse our website (automatically via cookies and analytics tools)
3. How we use your information
We use your personal information only for the following purposes:
- To process and fulfil your orders (including shipping)
- To send order confirmations, shipping updates, and receipts
- To respond to your questions, messages, or requests
- To improve our website and customer service
- To prevent fraud and protect our business
- To comply with legal obligations (e.g., tax records, dispute resolution)
We do not sell your personal information to third parties.
4. Who we share your information with
We share your information only with trusted service providers who help us run our business. These include:
- Our payment processor (Stripe) – they handle secure payments
- Our shipping carrier (NZ Post) – to deliver your order
- Email service providers (e.g., if we use Mailchimp or similar for newsletters)
- Website hosting and analytics providers (e.g., WordPress, Google Analytics)
All third parties are required to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law (e.g., court order, IRD request).
5. How long we keep your information
We keep your personal information only as long as necessary:
- Order information: 7 years (for tax and accounting purposes under NZ law)
- Account and contact details: until you ask us to delete them or we no longer need them
After that time, we securely delete or anonymise your data.
6. Your rights
Under the Privacy Act 2020 you have the right to:
- Access your personal information
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal record-keeping requirements)
- Withdraw consent (where we rely on consent)
- Complain to us or to the Office of the Privacy Commissioner
To exercise these rights, email us at [email protected]
7. Security
We take reasonable steps to protect your information, including secure hosting, encryption for payments, and limited access. However, no online transmission or storage is 100% secure.
8. Cookies & Tracking
Our website uses cookies and similar technologies to improve your experience (e.g., remembering cart items, analytics). You can manage cookies through your browser settings. For more detail see our Cookie Policy (or include a short one below if you want).
9. International transfers
Your data is primarily stored in New Zealand or with providers in countries with adequate privacy protections (e.g., USA under standard contractual clauses).
10. Changes to this policy
We may update this Privacy Policy from time to time. We’ll post the new version here with the updated date. Significant changes will be notified via email or on the website.
Contact us
If you have any questions about this Privacy Policy or your personal information, please emails us at [email protected]
Thank you for trusting us with your information.